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ots punta cana

Our 
Story

A decade ago, in the heart of lush Punta Cana, Otter Travel Services was born with a clear vision: to offer exceptional travel experiences that inspire, enrich and transform the lives of our travelers.

Founded by a team passionate about tourism and committed to excellence in customer service, our company embarked on an exciting journey to become a leader in inbound and outbound tourism in the region.

From our modest beginnings as a small local agency, we have grown and evolved, expanding our operations to encompass a wide range of destinations both within the Dominican Republic and around the world.

Over the years, we have built strong relationships with local and international partners, collaborating closely with world-class tourism service providers to offer our clients unforgettable and unparalleled experiences.

Our dedication to service excellence has allowed us to earn the trust and loyalty of our customers, who have made our continued success possible over the years. We are proud to witness the smiles of satisfaction and gratitude on our travelers' faces as they explore new destinations, discover fascinating cultures, and create memories that will last a lifetime.

With a decade of experience in the tourism industry, we remain committed to our mission of delivering authentic adventures, enriching discoveries and moments of pure happiness to every person who chooses to travel with us. We look to the future with enthusiasm and determination, ready to continue innovating, growing and fulfilling our customers' travel dreams for many years to come.

Join us on this exciting journey as we continue writing our story in the exciting world of tourism with OTS Punta Cana (Otter Travel Services).

24/7 Multilingual Support

At OTS Punta Cana, we understand the importance of timely assistance, no matter where you are or what time it is. That's why our customer support team is available 24/7, ready to help you in multiple languages. Whether you need help with reservations, require information about our services, or have any other inquiries, our dedicated support staff is just a call or click away.

Need Help? Contact Us Anytime, Anywhere!

  • Phone: Reach us at WhatsApp

  • Email: Send your queries to Customer Support

  • Live Chat: Available on our website for instant assistance

 

Experience seamless support, tailored to your needs, in the language you prefer. We're here to ensure your experience with us is smooth and hassle-free. Your peace of mind is our top priority.

Mission

Our vision is to be recognized as leaders in the inbound and outbound tourism sector, establishing the standard of excellence in customer service, innovation and sustainability. We strive to be the preferred travel choice for those seeking authentic adventures, cultural discoveries and moments of pure happiness around the world.

Our values:

Vision

Our vision is to be recognized as leaders in the inbound and outbound tourism sector, establishing the standard of excellence in customer service, innovation and sustainability. We strive to be the preferred travel choice for those seeking authentic adventures, cultural discoveries and moments of pure happiness around the world.

1. Commitment to excellence: We are committed to providing exceptional service in all our interactions with clients, partners and collaborators, always exceeding their expectations.

2. Passion for travel: We are passionate about traveling and sharing our passion with our clients, creating memorable experiences that will last a lifetime.

3. Integrity and ethics: We operate with the highest standards of integrity and ethics in all our business activities, maintaining transparency and honesty at all times.

4. Respect for diversity: We value and respect the diversity of cultures, people and places that we encounter on our travels, promoting inclusion and equality in all our operations.

5. Innovation and creativity: We constantly seek new ways to improve and enrich our customers' travel experience, embracing innovation and creativity in everything we do.

6. Social and environmental responsibility: We are committed to operating responsibly, minimizing our environmental impact and contributing positively to the sustainable development of the local communities we visit.

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